You upload your evidence in your account section. Just log in and head to Challenges. Here you will see a list of all your challenges. Please click submit evidence and upload the file you need for that challenge.
How much evidence do I need?
You only need to show enough information so that we can see the challenge has been completed.
How many pieces of evidence can I upload?
You can upload a maximum of 4 images per challenge. If you have done the challenge in moe than 4 parts please use a summary screenshot from your fitness tracker. Or you can email them to email@example.com but please be aware we will record this but you will not see this in your account.
Can I walk challenges and does it have to be done in one go?
You can walk our challenges and yes you can do it in one go or in parts.
I cannot see myself on the results tables?
To be on the results table you will have had to have completed the challenge in one go. This is the main reason why people are not on the results table. If you did complete it in one go but you are not on the table please email us at firstname.lastname@example.org
When will my medal arrive?
Your medal will arrive within 7 days of the challenge closing. We do start sending out medals 7 days after the challenge entry closes and send them out weekly.
Do I have to wait till the challenge starts before submitting evidence?
No, you can submit evidence before, and we will acknowledge it, but your medal will not be sent out till the first medal post run after the challenge entry has closed.
Can I change the challenge I have signed up to for a different one?
We appreciate that circumstances change. We do try to help where we can. But once the entry closes we cannot change you entry or transfer it to a different challenge.
How long will it take for my evidence to be acknowledged?
Our MedalMad team will respond to your evidence submissions within 48 hours Monday to Friday. Please note the team do not work Saturday or Sunday.
I cannot log in and my email is not recognised?
When transferring to the new site we had to add users manually. We are working our way through our database but if yours is still not working please go to this page and follow option 1. Only do this if you have live challenges. If not please just register for a new account when signing up to your next challenge.
Where can I find information about the challenge?
When a challenge goes live we crate a community page that will provide all the information you need about the challenge, and a forum where you can ask questions. Please do not upload any evidence here but you can share your efforts and stories.