Corona Virus Update
We have not been advised of any issues with any deliveries around the world. However we do ask that at this time people allow a few more days for their medal to arrive. This is normally down to local delivery issues.
We are checking daily Royals Mails guidance on their delivery status for each country we ship too. If your country is in lockdown and deliveries are not possible we will hold on to the medal until it is safe to send. Undoubtedly you will be aware of these restrictions in your area, you may know before us, so delay would not be unexpected. Otherwise delivery times are as below. Thank you for your understanding at this difficult time, for everyone, and please stay safe.
When Will My Medal Arrive?
Here at MedalMad we post out four times a week - A Monday, Tuesday, Wednesday and Thursday.
Evidence verification can take up to two working days and then your medal is sent via Royal Mail. We do aim to verify evidence within one working day.
Any evidence submitted Thursday (after 11am) Friday, Saturday and Sunday will be verified and despatched out on the following Monday.
Your medal is then sent when your challenge is live, all this information is on the page where you signed up. Please note if you are late submitting your evidence and completing your challenge the medal will NOT be sent. Fee is for entry and not buying a medal, just like a real race if you do not turn up you do not get a medal.
Medals are sent second class via Royal Mail. They aim to deliver within 3-7 working (mon-fri), but this can take up to 10 working days to get to you. But it can be next day as well. Please get in touch if you have not received your medal after 14 working days (Mon-Fri). (UK only, for international see below).
Medals are shipped out as large letters and any charms/stones as a letter - please bear in mind letters seem to arrive sooner than the large letters do - so if you do receive your charm before the medal - don't panic!
We ship internationally at a flat rate of £5 per medal, this can take 14 - 28 working days to get to you depending where you are in the world. We do not offer a tracked service as to keep the costs of shipping down for our challengers.
In South America, Middle East and parts of Asia it can take up to 2 months, but normally a lot quicker. As such we will only provide replacements after this time period. The delivery time is based on local post and we are not able to change this.
In Europe and the rest of we will only send replacements after 28 working days from dispatch.
For the US, Canada and ROW we will only send replacements after 35 working days.
Make sure to join the collection version of any of our sets/challenges that are in parts to save on postage costs.